Term Of Service

1. General Information

Welcome to Upscale Living. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our site.

2. Products

All knives sold by Upscale Living are authentic Japanese-made products. Product descriptions, specifications, and photos are provided to the best of our knowledge. Please note that slight variations in color or finish may occur due to handmade production or lighting differences.

3. Orders and Payment

  • We accept payments via credit/debit cards, bank transfers, and e-wallets available at checkout.

  • All prices are listed in Indonesian Rupiah (IDR) and include applicable taxes.

  • For international orders, conversion rates and additional fees may apply depending on your bank or payment provider.

  • Orders will only be processed after payment confirmation.

4. Shipping Policy

  • Domestic Shipping (Indonesia):
    Orders are shipped using trusted local couriers. Delivery typically takes 2–5 business days depending on your location.

  • International Shipping:
    Available to selected countries. Estimated delivery time is 7–21 business days. Customs duties and import taxes (if applicable) are the buyer’s responsibility.

  • You will receive a tracking number once your order is dispatched.

5. Returns and Exchanges

  • We accept returns for unused products within 7 days of delivery.

  • Products must be in original condition with complete packaging and proof of purchase.

  • Return shipping costs are the responsibility of the buyer unless the product is defective or incorrect.

  • We do not accept returns for items that have been used, sharpened, or modified.

6. Lifetime Sharpening Service (Warranty)

Upscale Living offers a Lifetime Sharpening Service for every knife purchased through our official store.

  • Customers can send their knives back to Upscale Living anytime for professional sharpening.

  • Only the sharpening service is free; shipping costs (to and from our service center) are the customer’s responsibility.

  • This service does not cover blade damage, chipping, or misuse repairs.

To arrange sharpening, please contact our customer support for shipping instructions.

7. Liability

Upscale Living is not liable for any injury, damage, or loss resulting from improper use of our knives. Always handle knives responsibly and keep them out of reach of children.

8. Intellectual Property

All content on this site — including images, logos, designs, and text — is the property of Upscale Living and may not be reproduced without permission.

9. Changes to Terms

Upscale Living reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with the date of revision.

10. Contact Information

For questions or support, please contact:
📧 +62 813-5507-2348
📍 Senayan, Jakarta, Indonesia