FaQ
1. What is Upscale Living?
Upscale Living is a premium retailer specializing in authentic Japanese knives, crafted with precision and tradition. We aim to bring the quality and craftsmanship of Japan’s finest blades to professional chefs and culinary enthusiasts in Indonesia and beyond.
2. Are all your knives made in Japan?
Yes. Every knife we sell is authentically made in Japan by trusted blacksmiths and manufacturers. We source our products directly from reputable makers to ensure genuine quality and performance.
3. What makes Japanese knives different from regular knives?
Japanese knives are renowned for their razor-sharp edges, lightweight feel, and superior steel quality. They are designed for precision cutting and often feature unique craftsmanship techniques passed down for generations.
4. Do your knives require special care?
Yes. To maintain performance and appearance:
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Hand wash your knife with mild soap and dry immediately.
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Avoid dishwashers and soaking in water.
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Store in a knife block, sheath, or magnetic strip to protect the blade.
5. Do you offer a sharpening service?
Absolutely! Upscale Living provides a Lifetime Sharpening Service for all knives purchased through our official store.
You only need to cover the shipping cost, and we’ll take care of the rest to keep your knife in top condition.
6. How long does shipping take?
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Domestic (Indonesia): 2–5 business days depending on location.
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International: 7–21 business days, excluding customs processing time.
7. What if my knife arrives damaged or defective?
Please contact us immediately within 7 days of receiving your order. We’ll arrange a replacement or refund as per our Refund Policy.
8. Do you offer customization or engraving?
Yes! We offer custom name engraving on selected knife models. Contact our team for available options and pricing.