Shipping Policy

Thank you for shopping at Upscale Living. We are committed to delivering your order quickly, safely, and with the highest care.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Estimated Delivery Time

  • Domestic shipping (within Indonesia): 2–5 business days depending on your location.

  • International shipping: 7–14 business days depending on customs and courier schedules.

Please note: delivery times may vary due to stock availability, order volume, and shipping conditions.

3. Shipping Methods

We partner with trusted courier services such as JNE, J&T, SiCepat, and DHL (for international shipments).
Tracking numbers will be automatically sent via email or WhatsApp once your order is shipped.

4. Shipping Fees

  • Shipping fees are calculated automatically at checkout based on your location and product weight.

  • Free shipping is available during special promotions or when stated on our website.

5. Order Tracking

Once your order is shipped, you can track it through:

  • The shipping confirmation email

  • The “Order Tracking” section on our website

  • The courier’s official website using the provided tracking number

6. Lost or Damaged Items

If your order hasn’t arrived within the expected timeframe or is received damaged, please contact us immediately at
WhatsApp : +62 813-5507-2348
Our team will assist you with a replacement or refund claim based on our terms.

At Upscale Living, we take pride in ensuring every order reaches your hands securely and on time.